Technology

Modern dialers used in call center operations based on VoIP have plenty of technological features. They are easy to use but set up can be a daunting task for the uninitiated. Do not worry. Exquirologics experts will help with dialer installation and configuration to help your staff focus more on work and productivity and less on figuring out various options. Our service engineers are here to take care of dialer installation that includes:

• Configuring it for use with PBX system with SIP extensions in case of digital telephony or with conventional analog systems

• Setting up various options in relation to your method of working so that most tasks are automated or have the least number of steps, reducing operator fatigue and resulting in higher efficiency

• Testing and trial runs to ensure there are no glitches and if any are found, resolving all issues.

• Set up the agent software and configure all its options.

• Set up of the telephony engine in the background so that making calls and playing voice applications become easy

• Set up task queuing and task messaging.

• Back end process, creation of super user and log in details

• SIP Truck configuration

With our domain mastery in call center operations, we guarantee services that exceed expectations.