BPO Services

Customer Care & Retention Services

• Tollfree customercare

• Repeat purchases

• Cross-sellandup-sellprograms

• Change of personal details

• CAF Management

• Complaint and issue resolution

• Billing information

• Investor accountinquiries

• Dealer location calls

• Insurance claim processing

• “Thankyou” or otherclient initiated information calls

• Reservations

Sales & Customer Acquisition Services

• Inbound B2B and B2C telesales

• Technology enabled through IVR,Call routingetc.

• Pre-Sales Support

• Out bound customer followup

• Ordertaking, processing and catalogsales

• Cross-sell and up-sellprograms

• Leadgeneration

• Directresponse

• Datacapture

• Multichannel campaign execution

• Product information requests

• Subscription renewals

• Database cleaning and updating

• Application processing

• Customer surveys

• Payment processing

Back Office Support Services

• Recruitment/ResumeData Management

• Travel & Entertainment

• Loyalty Program

• OrderProcessing

• Record & Data Maintenance

• Accounts Payable

• Accounts Receivable

• Reconciliation

• General Ledger

• Rebate Processing

• Returns Tracking

• Lead Generation

• Document Verification